Warranty Policy

PEPBIS is committed to her customer for providing best quality products. We have two kinds of warranty facilities such as Brand/Manufacturer Warranty and PEPBIS Warranty.

All these warranty facilities give you limited warranty rights from PEPBIS.COM, or the Brand/manufacturer Company for the duration specified on the product description page. The Warranty is for various month or year and depending on products.  Time Period starts on the date of purchase from PEPBIS.COM. Our all warranty is for limited time and the limited warranty applies to the physical product, and only for physical products, purchased from PEPBIS.COM.


1.     Kind of warranty:

·         Brand/Manufacturer Warranty

·         PEPBIS Warranty

2.     What Does Brand/Manufacture Warranty Cover?

In case of “Brand Warranty/Manufacturer Warranty”, customers are requested to communicate with the brand/manufacturer authorized Customer to avail after sales service. If you are unable to communicate with the brand and/or manufacturer so you can directly communicate with PEPBIS customer Service. We will ensure the collection of your product and safely contact the Brand/ Manufacturer on behalf of you to avail to your service warranty. Kindly keep your invoice and warranty card safely for avail this service. Otherwise you can’t avail this service.

Note: For avail these warranty also approval Brand/Manufacturer warranty trams and policy. If you unable to get warranty Brand/Manufacturer issue so we are not responsible for it.   

3.     What Does PEPBIS Warranty Cover?

Pepbis.com want you to have an absolutely hassle-free shopping experience. We assure you that all Products sold on pepbis.com are brand new. In case the Products you have received is 'Damaged', 'Defective' or 'Not as Described', you can return it within 7 days and we will solve your problem within 7 days (Outside Dhaka 10 days), after receiving your notification. You can have Replacement or Refund.

PEPBIS warranty is our official replacement warranty for limited time. The warranty will provide by us in various goods. You will avail the warranty by the following trams:

·         You received a physically damaged Product

·         You are unhappy with the Products quality

·         The Product is different from description on the website

·         Damage within replacement time from description on the website

·         Invalid order or received wrong Item